Mountain Software recognises the potential of the Internet and its Web Case Tracking System, in conjunction with its Practice Management System and Fee Earner Support modules, allows solicitors to provide their clients with secure, near real-time access to their matters.

When a client is added to the Practice Management System a unique client reference number and password are generated and can be provided to the client. Via a link from the firm's web site the client can log on and view a report for each matter. The system also allows for introducers and brokers who can view all their clients' matters.

For each type of matter an agenda - a list of standard steps used to process the matter - is prepared. As each matter is progressed details of changes to the agenda are published to the Internet and can then be viewed through any web browser. The net result is the client can quickly check on the progress of their matter any time, anywhere, without the need for a telephone call, saving client and solicitor valuable time.